Wiltshire Good Neighbours

wiltshire good neighbours logoMy name is Ellen Blacker and I am your local Good Neighbour Co-ordinator. Please contact me on:

Telephone: 07557 922020

Email: malmesburygnc@communityfirst.org.uk


Wiltshire Good Neighbours is aimed at older people in rural communities across the county. This Scheme seeks to build a bridge between older more vulnerable members of our communities and the services that can improve the quality of life they have. This can make life easier and enable individuals to stay in their own homes with a greater sense of wellbeing. It achieves this through a local Good Neighbour Co-ordinator who will listen to clients and give them information and support to access a range of services such as:

  • Help with personal care
  • Befriending service
  • Advice on benefits
  • Healthcare needs
  • Social activities
  • Financial concerns
  • Transport
  • Heating costs

(If you are a younger person who has health concerns or a disability that proves challenging, I may be able to help you. Please contact me to discuss.)

As your Good Neighbour Co-ordinator, what can I do? There are a huge number of organisations and services available to help older people. This in itself can be a significant problem as it is not always easy to identify where best to go for help. By visiting clients in their homes and listening to what they have to say about their needs, I can identify which organisations are best suited to deal with each individual client’s situation and we then refer or support a client to access that service. I will always follow up the referrals made to ensure that clients have received the service they needed. I work flexible hours, so can be available at a time that suits clients and their families – including evenings and weekends if necessary.

Remember: No question too silly; no problem too trivial.

What can you do to help? As Good Neighbour Co-ordinator for this area, I am increasingly aware of the hidden needs among older members of our communities and the incredible support network that is available to them. We all have contact with older members of our villages so please bear “Good Neighbours” in mind and let them know about the service we can offer and encourage them to use what is on offer.

So who runs Wiltshire Good Neighbours? The Good Neighbour Scheme is a signposting service managed by Community First, a registered charity that seeks to strengthen our rural communities. This Scheme is funded
by Wiltshire Council.


home from hospital

Can you spare a little time during the week to befriend someone who may be housebound and lonely? Could you step in to support someone who has just come out of hospital? I have been asked by Age UK and Carer Support Wiltshire to do a bit of advertising for them. Annie and Jane’s contact details are below, or call me, Ellen, on 07557 922020 for an informal chat.

Volunteers needed in this area for our Home from Hospital Service. This service is being offered to older people who have been discharged from hospital and are worried about how they will manage when they return home. Volunteers will provide short term support for 4-8 weeks, assisting the service user to regain the independence they had before the admission to hospital. An example of this would be doing someone’s shopping for the first two weeks, and then accompanying them on a shopping trip on the third week. Annie and Jane, the Discharge Support Caseworkers, will support volunteers every step of the way.

Would this type of role suit your skills and experience?

This role would suit somebody warm and friendly, who is a good listener and sensitive to older people’s needs, and who has their own car and is happy to drive within their locality.

How much time and commitment is involved?

Usually between 1-2 hours for each person visited, perhaps twice a week.

What training is provided?

Home from Hospital Volunteer Induction Training Programme – 4 hours

For further information please contact:

Annie Fiducia or Jane Harber on 01380 727767